Our values
Value Statement
These values have driven the success of our company for decades. They define who we are, how we serve, and the perspective every employee brings to customers, suppliers, and each other.
What guides us
We welcome feedback and ideas that help us live these values every day.
- Everyone deserves respect, safety, and honesty.
- We build long-term partnerships with our customers and communities.
- We show up with urgency, care, and a commitment to do the right thing.
Values you can count on
The principles behind our service promise
Explore each value to see how it shapes our approach to customers, suppliers, and teammates across every Big C Lumber location.
Integrity is defined as “completeness, wholeness, soundness, honesty, and sincerity.” In our Value Statement, we add that people can expect us to do what we say we’ll do and that we’ll do the right thing. There are thousands of examples of this at Big C Lumber. Some that come to mind would include situations where we promise to make a delivery on a certain day. Sometimes, personnel absences, truck breakdowns or unforeseen circumstances arise which make fulfilling this promise difficult. Many times we will have drivers out finishing promised deliveries well into the evening hours. On the sales end of the business, a good example of integrity is the honoring of a quote. There are occasions where we honor prices for customers that result in significant negative gross margins. The easy thing to do would be to refuse to honor these quotes but it would not be the right thing to do. If a quote is extended with a 30-day price guarantee, we honor those prices for thirty days regardless of changes in cost. When the customer realizes they are dealing with a company who embraces integrity, the entire selling process becomes easier and more natural. In short, integrity assures those who are otherwise distrustful.