Value is defined as "That quality of a thing that makes it more desirable or useful." Whereas our corporate Service Promise defines what we promise to do for customers on a daily basis, our Value Statement defines who we are and what the proper employee perspective should be. These values have driven the success of our company for the last several decades.
Integrity
People should trust that we do what we say we'll do and we'll do the right thing.
Urgency
We will maintain a high sense of urgency in dealing with customers.
Safety
We will do our work safely. The safety of our employees, customers, and the public will always supersede the need for expedience.
Profitability
We will charge a fair price for our products and services. We will place the value of long-term relationships above that of short-term profit.
Respect
We will show respect towards fellow employees, suppliers and especially customers.
Fun
We will endeavor to enjoy the job we do and have some fun every day.
Community
We will support the communities where we earn our living with our time and contributions.
Advocate
We will serve as an advocate for our customers by finding the answers to their questions, recommending alternative products and helping them to become more profitable.
Relationships
We will befriend those customers and suppliers who will welcome our friendship.
Impression
We will present ourselves in a way that inspires confidence. This includes our greetings, personal appearance, driving habits, job site behavior and every situation where we interact with the public.
Salesmanship
We won't be afraid to ask for the sale, but we will refrain from using negotiating tactics to close a sale. People recognize when this happens and it destroys trust.
Teamwork
Cooperation and support between employees is essential. Lack of cooperation can cause more harm than anything our competitors can do to us.
Caring
We will operate under the golden rule, treating all people as we want to be treated.