Frequently Asked Questions


Does Big C Lumber sell only to contractors, or do they sell to the public as well?

Yes, we sell to the public as well as contractors! In fact, Big C Lumber has been selling to homeowners and do-it-yourselfers since 1921. The public has always been a very important part of our business. With homeowners doing more of their own projects now than ever, the experience and knowledge of our sales staff has proven to be very helpful in guiding our customers to the right products for their homes and businesses.


I need new cabinets. Will Big C Lumber come to my home and measure my kitchen area for me? What is the charge for this?

Yes, we will gladly come to your home and measure for you! We take these measurements for a preliminary estimate at the start of your project. We are also available to measure once more before the cabinetry is actually ordered to ensure a proper fit. There is no charge to you for this service.


Which is a better material for countertops, Granite or Quartz?

This would depend on your lifestyle and what your vision of 'better' is. While Granite is a natural material pulled from the earth, Quartz is a man-made product which includes natural quartz material. Quartz tends to be on the side of lower maintenance than Granite. Granite should be sealed every two to three years because it is a porous material that can harbor bacteria, while Quartz is non-porous and does not need to be resealed. Both materials are a very hard stone in quality and can withstand many things. While both Granite and Quartz are stain, scratch, and heat resistant (not 'proof') it is possible these problems could occur in either material. Because of it's sustainability and low maintenance, Quartz tends to be somewhat higher in cost than Granite. The cost also depends on the color choice and edge styles you choose.


Does Big C Lumber charge for delivery?

Unlike other building material retailers, We offer FREE "Stop & Drop" Delivery on most building materials - which would include Lumber, Windows, Doors, Roofing Shingles (on ground), Siding, Cabinets, etc. Our "Stop & Drop" Delivery policy means we will deliver to your curbside or driveway edge by either conventional dumping method or mechanically unloading your delivery and placing on curbside or driveway edge. If you need your material placed near your house, garage, or other areas of your property, charges will be applied. Please consult with your Big C Lumber salesperson for details.


I need to replace my windows and exterior doors, but I'm not sure of the correct way to measure what I have. Can Big C Lumber help me figure out what I need, and how to get them installed?

We make it as easy for you as possible. We will measure your home's windows and doors and give you a FREE no-obligation estimate - and we can handle the installation too. If you need new siding, we can take care of that as well.


I would like to update the cabinets and countertops in my kitchen and bath, but I want to change the layout I currently have. What's the best way to handle this?

Big C Lumber has a full-service Cabinet Design Department. We will come to your home and measure your kitchen or bath, take these measurements back to our office and create a design and estimate based on the cabinet brand and style you select. Our design and estimating services are FREE. We feature cabinets from the best manufacturers in the industry that are perfect for any room in your home including the laundry room, home office, hobby area, etc. Countertops are our specialty too. Laminates, Corian, Granite - the possibilities are endless. We can even arrange the installation! If you are building a new home, we will coordinate the cabinet installation with your electrician and plumber to make certain everything falls into place as it should.


I would like to build my own deck, but there are so many choices with the different materials - and I'm not sure how much material I will need. If I know the size of deck I want to build, can someone tell me how much material I will need?

We can do that! Our sales staff can give you a free estimate based on the size of deck you want. We will include all material you will need, right down to the screws to put it together. Keep in mind you will use treated lumber for the "bones" or structure of your deck, but the part you will see, touch, and walk on can be anything from your standard treated lumber (which is the least expensive) to cedar or composite.


With all the talk these days about saving energy, I know there are a lot of things I need to do to make my home more energy efficient - I just don't know where to start. What can you recommend?

There are indeed many things you can do - some you can do yourself if you want to save money. Insulation is a great place to start, and many homes - especially older ones - are under-insulated. Adding insulation in your attic is fairly easy. We have an on-line insulation estimator on this web site (See DIY Homeowners section) that can show you what type and how much you will need. Or, simply bring us the overall dimensions of your home and we can figure it for you. Besides insulation, your exterior doors and windows are very important in keeping the elements out and your precious heating and cooling in. We have vinyl replacement windows on the lower end of the cost spectrum, all the way to vinyl-clad (for low maintenance) wood windows from manufacturers such as Andersen and Marvin. All are energy efficient and can really help save those energy dollars. Call or stop in and let us help you get started!